This one looks at a challenge many large companies face and most do nothing about. But the company in the case study, Business Objects, did.

I’m happy about this for 2 reasons: 1) Business Objects is based in Vancouver, where I live (although they were recently acquired by SAP, and  2) the company clearly proved that direct response marketing deserves a seat (if not the Vice-President’s chair) at the main table.

Here’s why …

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The survey, conducted by the Association of National Advertisers, polled 100 marketers across several industries. While some will surely wonder whether on hundred respondents is enough to make this statistically valid — evidence that this is true is all around us.

You see, every time the economy faces a downturn marketers get wary. They hold back. Waiting. Until the landscape settles.

There are couple of massive problems with this. (more…)

I’ve improved in this area over the last year or so … but I must admit it’s hard. Especially when your brain is wired for continous improvement and on-going development.

There is a wonderful story about business and living life. If you’ve heard it before, I doubt you will have forgotten it. Nevertheless, it’s the kind of story that you enjoy reading from time to time. If you’ve never heard it before, I think you’ll enjoy it.

It goes like this …
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This business owner was right, I do need to clarify, because not all “employees” need to receive financial or other tangible incentives to generate better results.

Am I confusing you? It’ll all become clear …
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Wikipedia describes this day as:
” Canada Day (French: Fête du Canada), formerly Dominion Day, is Canada’s national day, a federal statutory holiday, celebrated on July 1 annually by all governments and most businesses across the country; the date, though, is adjusted in cases where July 1 does not fall on a working day. Canada Day observances take place not only throughout the nation, but also internationally. ”

Best wishes to all.

Michael Zipursky

For many years now I’ve been a big supporter of incentivizing employees to motivate them to produce above average results.

A recent trip to two electronic stores got me thinking about this topic.

Store 1 has its salespeople on commission.
Store 2, doesn’t.

What I found was that Store 1’s salespeople were much more knowledgeable on the products they carried.

Where as Store 2’s employees, while having a general understanding of what they were selling, knew little when it came to the finer details.

You see, I’m the kind of customer that pays attention to those finer details. Not to cause trouble or give anyone a hard time, but for 2 reasons:
1. When I’m putting down a big chunk of money on the latest flatscreen LCD or Blu Ray player with surround sound system - I take the time to learn about the products and technologies … to make sure I’m getting something that best suits my needs.
And 2, I live and breathe sales, marketing and customer service, so you might say I have discerning eyes and ears.

But there is a twist to this story. While the salespeople at Store 1 had better product knowledge they came across like a bunch of pushy car salesmen. Their style was more aggressive, and though not overly so, the atmosphere felt more rushed … a bit uncomfortable if you will.

What these two companies need is to blend their approaches. To incentivize their workforce, give them a reason to learn more about the products … and then support them in understanding how to make customers feel comfortable.

Pushy sales don’t work for long-term success. Making your customers feel comfortable, as welcome guests that can confidently show up whenever they please and consistently be greeted with the information they need produces amazing results.

How does your business go about this?

Michael Zipursky

Two brothers in Maine have created a new program where you can own your own lobster trap. Everything that is caught in that trap during a whole year’s season is yours. 

They guarantee you’ll get at least 48 delightful crustaceans weighing on average 1.5lbs each.

Plus, you also get clams, mussels, and other wonders from the Atlantic.

Don’t eat seafood? Hey, that’s okay. And I won’t even ask why. But there is a big marketing lesson here.

These two brothers have run with a classic strategy that works. They’ve take the structure and model of “own your own olive tree” or apple, or vineyard section, etc. These biz models are popping up all over the place.

People like to call something their own. It’s impressive, and if you like wine, apples, olive oil, or lobsters it’s a good deal.

They definitely charge you a premium here. In the case of the lobsters they charge $2,995 a year. 48 lobsters minimum at $15/lb (let’s say standard price), that’s $22.50 per lobster and $1080 for 48. But these guys give you so much more, a long list of goodies (see their website here).

When you ad it all up does it equal the $2,995 price tag. Probably not, but you’re getting a piece of “ownership” and this is what people love buying into. 

You see, these guys have recognized that they’re better off not just selling a product. They’re selling a whole experience and memories around that … and people are happy to pay good dollars in return.

Ask yourself, can this model be used in my business in anyway?

To your success,

Michael Zipursky

One of my favorite collections is called Ad Access. Here they’ve catalogued over 7,000 US and Canadian advertisements from between 1911 - 1950.

Outdated, Old, And Not Applicable In Today’s Times

Human nature hasn’t changed in the last 100 years and it won’t change over the next 100. Sure, we’re seeing technological changes that allow us to communicate through different vehicles and ‘efficiency’ increasing tools that allow us to complete tasks faster. But the way we think, our impulses and emotional wiring that affects whether our attention is aroused and if we should take that next step and make a purchase haven’t changed one bit.

Ad*Access

There are some true gems in here folks. Enjoy.

And as always, to your success,
Michael Zipursky

(If you didn’t read the last post, you can check it out here: Post: The Fastest Way To Gain Your Business Advantage)

I’m happy to do so Jordan. The reason why keeping your customers happy is so powerful is because your current customers, the ones that have already made a purchase from you, are many times more likely to purchase from you again.

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Today’s topic is very dear to me. In fact, I recently wrote a book that holds today’s subject at its core, Profitable Relations.

Communications, Expectations,
Relationships, And Profit

Business books, articles, seminars , and other products filled with  promises to help you grow your business may teach you an array of ideas, theories, techniques and strategies…

…But even with all that, business owners often forget one
crucial ingredient.

Differentiating your business, whether big or small is critical to success. I’m not going to write more on that topic today…we’ll leave the importance of USP statements, vision planning and all that other good stuff for another day.

You see, even more important than your mission statement, your advantage, your selling strategy, distribution plan, or marketing materials…is one single concept so powerful and easy to use, yet it is often neglected and completely misunderstood or forgotten.

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